Privacy Policy

At Joint Nutrition, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our website or mobile application ("Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

Information You Provide to Us

We collect information you provide directly to us when you interact with our Services. This may include:

• Creating or modifying your account
• Requesting on-demand services
• Contacting customer support
• Any other communication with us

The information we collect may include your name, email address, phone number, postal address, profile picture, payment method, items requested for delivery, delivery notes, and any other information you choose to provide.

Information We Collect Through Your Use

When you use our Services, we may collect information about you in the following general categories:

Location Information: When you use the Services for placing orders or delivery, we collect precise location data (GPS and network-based). If you permit the Joint Nutrition app/website to access location services through the permission system used by your mobile operating system ("platform"), we may also collect the precise location of your device when the app is running in the foreground or background to send retail store promotions. We may also derive your approximate location from your IP address.

Contacts Information: If you permit the Joint Nutrition app/website to access the address book on your device through the permission system used by your mobile platform or website, we may access and store names and contact information from your address book on the device to facilitate social interactions through our Services. We may use the said information to check if the user is connected with the network or not and to let the user call in case the user taps on a contact number.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, orders placed, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person. We may access information for data caching and making the app faster.

Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies and similar technologies that create and maintain unique identifiers.

Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to retrieve running apps and to improve performance. We may access information to find accounts on the device such as directly call phone numbers, read phone status and identity.

Call and SMS Data: Our app/website facilitates communication between Users and Customer Support. In connection with this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message and sending OTP(s).

Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services. This information may be used to check network connection, receiving data from the internet, prevent the device from sleeping, enable reading phone status, and viewing Wi-Fi connection.

Use of Information

We may use the information we collect about you to:

- Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages.

- Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Joint Nutrition and to process contest, sweepstake, or other promotion entries and fulfill any related awards.

- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

- Through Our Services: We may share your information with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us. We may also share your information with the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public.

-Other Important Sharing: We may share your information with Joint Nutrition subsidiaries and affiliated entities, vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf. We may also share your information in response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.

Social Sharing Features

The Services may integrate with social sharing features and other related tools that let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies for more information about how they handle the data you provide to or share through them.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you visit our app/website and use our Services, as well as when you visit other online sites and services.

Your Choices

- Account Information: You may correct your account information at any time by logging into your online or in-app account.

- Access Rights: Joint Nutrition will comply with individual's requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

- Location Information: We request permission for our app's collection of precise location from your device per the permission system used by your mobile operating system.

- Contact Information: We may also seek permission for our app's collection and syncing of contact information from your device per the permission system used by your mobile operating system.

-Promotional Communications: You may opt out of receiving promotional messages from us by following the instructions in those messages.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the